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Legal

Privacy Policy

Last updated: April 2026

1. Who We Are

NariVibes (“we”, “us”, “our”) is an online retailer specialising in authentic handcrafted Indian clothing and jewellery, shipping to the United Kingdom and India. Our primary contact email is hello@narivibes.com.

2. Data We Collect

When you use our website, we may collect:

Identity & Contact Data: name, email address, phone number, delivery address.
Transaction Data: products purchased, order amounts, payment method type. We do not store card numbers — payments are handled securely by Stripe.
Technical Data: IP address, browser type, time zone, operating system.
Usage Data: pages visited, products viewed, search queries, session duration.
Marketing Preferences: whether you have opted in to our newsletter or promotional emails.

3. How We Use Your Data

Process and fulfil your orders, including confirmation and shipping notifications.
Manage your account and respond to enquiries.
Send marketing communications where you have opted in (e.g., newsletter, promotions).
Improve our website, products, and customer experience.
Detect and prevent fraud or abuse.
Comply with legal and regulatory obligations (e.g., tax records).

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: to fulfil purchases you have made.
Legitimate Interest: to improve our website and prevent fraud.
Consent: for marketing emails and non-essential cookies.
Legal Obligation: to comply with applicable laws (e.g., record-keeping).

5. Cookies

We use cookies and similar technologies to operate our site (session management, shopping cart), analyse traffic, and personalise content. You can control non-essential cookies via the consent banner shown on your first visit. Essential cookies cannot be disabled as they are required for the store to function.

6. Data Sharing

We do not sell your personal data. We share it only where necessary:

Stripe — secure payment processing. See Stripe's Privacy Policy.
Shipping Carriers — your name, address and contact number for delivery.
Email Service Providers — to send transactional and marketing emails.
Analytics Providers — anonymised/aggregated usage data only.

7. Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations. Order records are kept for up to 7 years for tax and accounting purposes. Marketing subscriptions are kept until you unsubscribe.

8. International Transfers

Some of our third-party providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions by the UK ICO).

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data (“right to be forgotten”) where applicable.
Restrict how we process your data in certain circumstances.
Data Portability — receive your data in a machine-readable format.
Object to processing based on legitimate interests.
Withdraw Consent at any time for consent-based processing (e.g., unsubscribe from marketing).

To exercise any of these rights, email us at hello@narivibes.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure. All payments are processed by Stripe over TLS — we never store card numbers on our servers.

11. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect data from children. If you believe we hold data about a child, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. We will notify you by email for significant changes.

13. Contact & Complaints

For privacy-related questions, contact us at hello@narivibes.com.

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).